.ticket-chat{display:grid;grid-template-columns:320px minmax(0,1fr);height:min(760px,calc(100dvh - 220px));min-height:440px;border:1px solid var(--line);border-radius:10px;overflow:hidden;background:var(--card)}
.ticket-sidebar{display:flex;flex-direction:column;min-height:0;border-right:1px solid var(--line);background:var(--surface-2)}
.ticket-search{padding:18px 14px;border-bottom:1px solid var(--line)}.ticket-search .search{min-width:0;max-width:none}.ticket-filters{display:flex;gap:5px;flex-wrap:wrap;margin-top:12px}.ticket-filters .btn{font-size:12px;padding:0 8px}.ticket-filters [aria-pressed=true]{background:var(--navy);border-color:var(--navy);color:#fff}
.ticket-list{overflow:auto;flex:1}.ticket-item{display:flex;gap:10px;text-align:left;width:100%;padding:17px 13px;border:0;border-bottom:1px solid var(--line);border-left:3px solid transparent;background:transparent;color:var(--ink);font:inherit;cursor:pointer}.ticket-item:hover{background:var(--soft)}.ticket-item.selected{background:var(--blue-bg);border-left-color:var(--navy-3)}.ticket-item:focus-visible{outline:2px solid var(--navy-3);outline-offset:-3px}.ticket-service-icon{display:grid;place-items:center;width:37px;height:37px;border-radius:10px;background:var(--navy);color:white;font-size:12px;font-weight:700;flex-shrink:0}.ticket-item-body{display:flex;flex-direction:column;gap:5px;min-width:0;flex:1}.ticket-item-top{display:flex;gap:6px;align-items:center;justify-content:space-between}.ticket-item-top b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-unread{display:grid;place-items:center;min-width:21px;height:21px;padding:0 5px;background:var(--navy);color:#fff;border-radius:20px;font-size:11px}.ticket-preview{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:13px;color:var(--muted)}.ticket-item-bottom{display:flex;justify-content:space-between;align-items:center;color:var(--muted);font-size:12px}.ticket-pane{display:flex;flex-direction:column;min-width:0;min-height:0}.ticket-empty{display:flex;flex:1;align-items:center;justify-content:center;flex-direction:column;padding:35px;text-align:center;color:var(--muted)}.ticket-empty>.i{width:42px;height:42px;margin-bottom:20px}.ticket-empty h2{font-size:20px}.ticket-conversation-head{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:18px 22px;border-bottom:1px solid var(--line)}.ticket-conversation-head h2{font-size:20px;letter-spacing:.025em;overflow-wrap:anywhere;margin:3px 0 6px}.ticket-conversation-head p{margin:0}.ticket-eyebrow{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}.ticket-eyebrow svg{width:13px;height:13px}.ticket-actions{display:flex;gap:5px;flex-wrap:wrap}.ticket-messages{flex:1;overflow:auto;padding:24px;background:var(--bg);min-height:160px}.ticket-bubble-row{display:flex;gap:10px;align-items:flex-start;margin:0 0 22px}.ticket-bubble-row>.avatar{border-radius:50%;flex-shrink:0;margin-top:21px}.ticket-bubble-wrap{max-width:85%;min-width:0}.ticket-message-meta{display:flex;gap:10px;align-items:baseline;flex-wrap:wrap;margin-bottom:5px;font-size:12px}.ticket-message-meta time{color:var(--muted);font-size:11px}.ticket-bubble{padding:12px 15px;border:1px solid var(--line);border-radius:0 12px 12px;background:var(--card);white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.55}.ticket-bubble-row.mine{flex-direction:row-reverse}.ticket-bubble-row.mine .ticket-message-meta{justify-content:flex-end}.ticket-bubble-row.mine .ticket-bubble{border-radius:12px 0 12px 12px;background:var(--navy);color:#fff;border-color:var(--navy)}.ticket-composer{padding:16px 22px;border-top:1px solid var(--line)}.ticket-composer>label{font-size:13px;font-weight:600;display:block;margin-bottom:6px}.ticket-composer textarea{min-height:76px;max-height:180px;resize:vertical}.ticket-compose-bottom{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:9px}.ticket-closed{padding:20px;text-align:center;background:var(--soft);color:var(--muted);border-top:1px solid var(--line)}
@media(max-width:1000px){.ticket-chat{grid-template-columns:270px minmax(0,1fr)}.ticket-conversation-head{align-items:flex-start;flex-direction:column}.ticket-bubble-wrap{max-width:90%}.ticket-compose-bottom .small{font-size:11px}}
@media(max-width:700px){.ticket-chat{display:flex;flex-direction:column;height:auto;min-height:0}.ticket-sidebar{border-right:0;border-bottom:1px solid var(--line)}.ticket-list{max-height:220px}.ticket-pane{min-height:520px}.ticket-messages{max-height:480px;min-height:220px;padding:15px}.ticket-conversation-head,.ticket-composer{padding:15px}.ticket-compose-bottom{flex-wrap:wrap}.ticket-item{padding:12px}.ticket-search{padding:12px}.ticket-bubble-wrap{max-width:calc(100% - 46px)}}